We're excited to be working with you.
Over the coming days we'll prepare your iRostrum auction platform and guide you through the steps needed to configure, learn, review and launch successfully.
This guide explains what to expect during onboarding, what we'll do at each stage, and where we may need your input. We'll guide you throughout the process, so there's no need to complete everything at once.
You'll receive platform access during your onboarding once we've confirmed your configuration requirements together. After your first session, we'll also provide access to the iRostrum Client Hub, our client knowledge base containing platform guides, release notes and supporting documentation.
We guide you through each stage—from project handover and configuration to training, launch and your first auction.
Your platform is configured before operational training, so your team learns using workflows and content relevant to your auction model.
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What to do next
Review this guide and explore the sector example closest to your auction model.
Your Customer Success Consultant will then confirm any remaining setup details, arrange your onboarding training sessions and guide you through each stage towards launch.
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At this stage we review everything agreed during sales discovery and prepare your onboarding plan.
Where possible we'll use information already captured during sales discovery, so we won't ask you to repeat information unless clarification is needed.
This onboarding session focuses on confirming how your platform should work.